White Glove Delivery
Please understand the #COVID-19 pandemic affects everything. Read more about our response to the COVID-19 crisis here.
10-30-2020 Update: White Glove Delivery is available to most customers at this time. Please understand shipping delays occurring worldwide are happening here, too. In some cases it takes the delivery agent two weeks just to pick up the order from our factory. Thanks for your patience! For an update on your order, please email [email protected] If we can direct you to the delivery service provider with a tracking ID we will, but it has to be picked up first.
Curbside, LTL, and Hickory pickup options have not changed. These customers will need to assemble their table. Read more on our Assembly page.
Thanks for your patience, friends!
We strongly recommend White Glove Delivery as the safest and best way to deliver your table. See below for other delivery options.
“White Glove Delivery” means delivery to your residence and set up in the room where you want it. They unpack the table (trust me, we’ve done that ourselves more than a few times, and you don’t want to!) and attach the legs. They then remove all the packing material before they leave. If anything happens to your order while in transit (for example, the delivery truck is in an accident, or they simply scratch a leg while going through a doorway) they make it right. They’re like magical fairies who put your table where you want it and leave no trace of themselves.
For the price we’re able to deliver, it’s totally worth it! See photos below.
The professional White Glove Delivery starts off setting the bar high by inspecting your table before it is shipped to you. With expert care in handling, our shippers know just how important your gaming table is. Everything from inspection, delivery, and set up is performed with the utmost attention. If any damage has occurred during shipping our White Glove service employs factory certified craftsmen who will ensure the product meets or exceeds factory specifications. Any repairs necessary are made at no additional cost to you.
White Glove Delivery may take up to 4-9 weeks depending on your location. There is no automation for handling your precious game table! Only people move the boxes, not forklifts or conveyor belts. It can take up to two weeks for your order to move from the factory to the shipper, be inspected, and scheduled within their system with other deliveries to your area. Then it depends on how often they are in your area. For example, deliveries to North Dakota may only happen once a month while deliveries to the Los Angeles, CA, area may happen every other week.
For our shipping we’ve worked out a scale of reduced rates based on the destination. The rates aren’t based purely on distance but also on common shipping routes, so it’s less expensive to ship to the West Coast than to the Midwest. These rates are also reduced from traditional White Glove Delivery fees because of our negotiation with the service.
Note there is a base fee per shipment, so it is much less expensive to ship multiple items at one time than individually. Remember the price also covers setting up a delivery time, standard installation, and clean up. Additional fees may apply for situations outside the norm such as having trouble contacting you by telephone, not being able to park near the residence, narrow or tricky stairs, and the like. You may need to sign a waiver if any passages (stairs/doorways) do not allow enough clearance for the product to pass through with normal handling. The delivery personnel assess this on site.
On the day of delivery you will want to inspect your table thoroughly and note any scratches it may have received while in transit. Like we said above, they will repair these at no cost to you. If you find damage after signing their delivery form, however, they are under no obligation to fix it. Also be sure that they match the legs of the table to the correct corner braces upon assembly. If you have any questions about your table during delivery, when in doubt, text a picture to Jodi Black at 828-409-0959!
To determine the estimated shipping, go here to our Shipping Calculator. Adjust the fields for the table(s), chairs, and side tables/benches you are ordering. Select your state (note Michigan, Minnesota, and Wisconsin are divided by zip code). The total shown is an estimate only, but it’s a fairly good one!
Your other options are to receive the table by freight at a loading dock or driving to Hickory, NC to pick it up from our office.
We have also recently implemented “curbside delivery” for those who want a faster residential option. The price is about the same as White Glove. Curbside means exactly that—the freight delivery company is under no obligation to move your crated, cartoned table to a porch or covered area in inclement weather. You will be responsible for uncrating, unpacking, moving, and assembling your table. Instructions for assembly are found at the bottom of our Construction page. Contact us for a rate quote by emailing [email protected]
If you have any questions email [email protected]
The second hardest part? Flipping Tablezilla! The first hard part is getting it into your home. If you plan to move Tablezilla into a room only accessed by a stairwell, we recommend you mock up an 8 foot long, 4.83 foot wide, and 5 inch thick piece of cardboard and try it yourself first.
One Tablezilla has become the family Dining Room table because it would not fit down the stairs to the game room. It matches her china cabinets and wall trim pretty well, though, so it might not have been a mistake on his part after all!