#COVID-19 Updates

We use this page to post updated information about changes in our business practices due to the #COVID-19 pandemic.

Update 10-1-2020: Our staff wear masks at all times, including for showroom appointments and delivery pickups, and it’s now mandatory for customers to wear them as well. This is in compliance with the Governor’s orders.

North Carolina is currently in Stage 3 until October 23rd (here’s a link to the Governor’s order detailing what that means). Our Hickory, NC showroom continues to operate by appointment only. Average production time on new orders is estimated to be six months (from the date you place the order until the date we contact you to pay for shipping). If this changes we will announce it here. Thank you for understanding the difficult situation, and for your patience.

You can read more in the following links:

  • Assembly of a Carolina Game Table,
  • Cleaning a Carolina Game Table according to CDC guidelines to prevent the spread of disease and protect your investment,
  • our Shipping Calculator (read below for special shipping considerations at this time,
  • and a page about our Construction, including a Spec Sheet you can download with all table dimensions and options.

Production Concerns

Production continues in our manufacturing centers (both the factory and the office). Neither facility has any positive COVID-19 illness at this time. Cleaning according to CDC guidelines, masks, and increased distance between workstations are just two of the measures taken to prevent the spread of disease.

We try to be as transparent about this as we can. We never had to shut down. During the lockdown, the factory was issued an “essential” letter due to their production for another company (remember, we share this facility with other small companies like ourselves). We cannot share any details about the production process because it affects other companies.

Our biggest challenges at this point are labor and supplies. Childcare is the biggest hurdle allowing staff to work. The supply chain for everything from cup holders to delivery options has been interrupted.

Customers may ask for an update on their order at ANY TIME by emailing [email protected]. Otherwise, we find a “hands off” approach works best for most customers. Emailing customers too often results in our emails flagged as spam, customer complaints, and crucial emails go unread. Thanks for understanding.

Delivery Options At This Time

10-1-2020 Update: White Glove Delivery has resumed to most areas of the United States. Delivery personnel wear masks and spend as little time as possible in homes if delivery is allowed. In some cases, our White Glove Delivery service uses a third party service in your area to handle final delivery, and the quality of those parties may vary. If you encounter a problem during delivery, you must note it in writing before the delivery team leaves.

If White Glove Delivery is not available, Threshold Delivery is the next best option. You can also choose to wait until White Glove is available, with no fees for storage.

Since March 15th, all White Glove Delivery customers were offered “Threshold Delivery” for the date of their original delivery. The delivery company generously waived all storage fees for orders awaiting a return to full White Glove Delivery service. Each order is stored in the carton it arrived in from our factory.

Threshold Delivery

There is no reduction in price for Threshold Delivery. If you agree to Threshold Delivery, here’s what you need to know:

  • They call you to arrange a day and time for delivery.
  • They place the box in your home in the first room they can enter, or a garage. Check our Assembly page for dimensions of the cartoned table to see where the box can be safely placed—and try to make room for you to work around the box, too!
  • They photograph the closed box and its placement in your home as verification of delivery, so you are not signing for it. The intent is to minimize their exposure to your home (and vice versa).
  • We recommend YOU photograph each stage as you unbox the table so YOU have documentation of the table at arrival. This means showing the table top still in the box, the table base still in the box, and later the table legs out of their box. Please note they are NOT assembling your order at any point like they do for full White Glove Delivery, so any problems require this documentation.
  • You will need to assemble the table and arrange for trash and recycling of cardboard. We recommend four able people to assemble any dining height or taller table.

We have detailed instructions on our Assembly page. If you have any questions before delivery please email [email protected]

If you have any questions during assembly, text a photo to Jodi’s cell phone at 828-409-0959.

White Glove Delivery

Please note we cannot offer any timeline for this. If White Glove is available in your area trips are being scheduled. If not, then they warehouse your table until it is.

Here’s what we know will happen for customers choosing White Glove Delivery:

  1. Once your order is complete, we’ll email you to ask which delivery option you want. After you reply “White Glove” and that you understand the current situation, we’ll invoice you via PayPal.
  2. Once your invoice is paid we contact the shipper to pick up your order from the factory.
  3. They’ll call you to schedule a delivery day and time once it is safe for delivery to your area. It may take up to two weeks for them to enter the order in their system prior to calling. You can email [email protected] for an update during this time.
  4. They’ll open the carton and assemble the order to check it. If it’s not perfect, they work with our factory to fix it. You will be notified if there’s any delay here. Pieces are padded and packaged for delivery.
  5. They’ll arrive on the day and time agreed upon, set up the table and any chairs, benches, or storage benches, and remove all trash. You’ll be asked to sign that the installation went smoothly (if it did not, please note that in writing and let us know). You can text Jodi Black at 828-409-0959 if you have any concerns at delivery (don’t call–it’ll go to voicemail).
  6. Play games!

Curbside, LTL, or Pickup from Hickory Showroom

Curbside, LTL, and Pickup options are still available without interruption at this time. We will update the White Glove Delivery page if changes occur.

Curbside Delivery

Curbside Delivery is significantly faster than White Glove Delivery. We crate all Curbside Delivery orders due to the potential for damage because of how fast it is shipped. We recommend White Glove Delivery (or Threshold) for the safest shipping option.

Email [email protected] for a more precise quote.

Refer to the Assembly page for instructions. You will need to uncrate your carton first, so have a crowbar handy!

LTL Delivery

LTL (Less Than truck Load) Delivery is only to a loading dock. If you have access to one and can then move it into your home, email [email protected] for an LTL quote.

Pickup From Hickory, NC

As long as we are healthy, we will make arrangements to meet you for local pickup from our showroom in Hickory, NC. Some customers have made their own arrangements for pickup and delivery, like through Uship.com. We do not charge for the service of meeting you to pick up your order.

Please arrive with two people to help us move the carton.

Also, make sure any driver picking up for you knows the dimensions of the carton. It must fit *through* the opening of the vehicle. Plenty of people only measure the interior space and not the door’s opening! You can find these dimensions on our Assembly page.

Our location is 940 Tate Blvd. SE, Suite 108, Hickory, NC 28602.

Thank You

We feel so blessed to have wonderful, understanding customers especially in light of the current situation. Thank you for understanding!

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